FAQ - Frequent Questions

Who is this website for?
The site is for owners, residents, and people interested in La Playa Court (LPC).  This is the official website of the LPC HOA.

Do I need a website account?
If you are an owner or resident of LPC you probably should create one. Much of the content of the site - including all documents, community news, and the resident directory along with community email addresses - are restricted to validated user accounts in order to maintain privacy and reduce the potential for spam or adverse use of news updates (such as a gate being worked on). 

Registering for an account has the secondary benefit that the contact information provided can be used for sending time sensitive community messages as well as email digests of community news. The HOA can also request community feedback of users in the form of surveys.

Accounts are grouped by unit number and account type (owner or renter). Once the first member of a household has created an account additional members of that household may be added to an account from the account settings menu (e.g. there may be 3 members, each with their own login, under 1 renter or owner household account).  Please allow a few days for account requests to be approved - our management company needs to verify requests against owner/renter lists.  Renters are identified when owners follow the move-in/move-out process.  If there are questions/concerns refer to our property management, listed on the contacts page.

If I register who can see my contact information?
By default the contact information you provide (phone, email) will be visible on the community directory page, which is only accessible by other registered, validated users.  If desired this information can be hidden on the directory though the Member Settings -> Privacy and Account Settings -> Privacy pages.  You can exclude yourself from the directory entirely if desired, also under the privacy settings.

After registering I am getting too much community news messaging (or not enough)
You can change what notifications you receive, and how often, on the Member Settings -> Contact page.

I've registered and still cannot access some parts of the site?
There are some areas restricted to the HOA Board and/or association committees as they may contain private or privileged information as defined by California law.

Does this website replace the LPC 'google group' forum?
No.  The google group is a discussion forum run by residents and not an official HOA service. LPC has the benefit of several owners being realtors and they have advised us that hosting an owner discussion forum comes with possible liability concerns, just as the google groups unofficial status means it is not a venue for official HOA communications.

If I am a part of the HOA can I setup an email address through this website?
Yes you can!  It is possible to request an email address associated with your unit, such as [email protected], and have it forwarded to another address or access it via webmail.

Setting this up requires a little bit of work, email property management to begin a request along with whether you want a webmail only or forwarded setup (with email to forward to).

How do I suggest content for the website?
For the moment, contact property management and they will forward the request to the board member maintaining the site.  A 'suggestion box' form may be added later.